Alert Acknowledgment
Every alert raised is persistently stored as an Iotellect Server event (see Alert Event for details). These events may be acknowledged exactly like all other Iotellect Server events. Acknowledging an alert is the same as acknowledging its "Alert" event. The acknowledgement is stored in the event history, just like any other event acknowledgement. Its parameters (author, time, and text) may be viewed when browsing event history (for example, using the Event Log in Iotellect Client).
E-Mail Acknowledgements
Iotellect Server provides an e-mail alert acknowledgement service that lets operators acknowledge events by replying to an alert notification e-mail message. To start using this service, enable mail receiving in the Mail Settings section and configure incoming mail server properties (POP3 server address, login, and password). Make sure that the Check Incoming Mail scheduled job is enabled (it's disabled by default).
 | E-mail alert acknowledgements will function properly only if replies to the alert notification e-mails are delivered to the mailbox monitored by Iotellect Server. Alert notification e-mails are sent with the Reply-to header set to the address specified in Sender address for mail messages global configuration setting. Thus, Iotellect Server must receive all e-mails that were sent to this address. This will allow notification e-mail recipients to use the "Reply" function of their mail clients and enter acknowledgement text in the reply e-mail. |
To acknowledge an alert by e-mail, reply to the alert notification e-mail and enter the acknowledgement text in the first line of your reply. An alert acknowledgement will be added once the reply is delivered and received by Iotellect Server. Iotellect Server checks for new mail periodically, according to the Incoming mail check period global configuration option.
| It is important to preserve the subject of the original alert notification e-mail when replying. The mail client may add text (usually " |
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