Unified Communications Manager (CallManager) Monitoring

Iotellect Network Manager provides out-of-the-box monitoring for Cisco Unified Communications Manager (UCM, formerly CallManager) and UCM Express.

UCM monitoring module comprises two primary dashboards:

• VoIP Summary View
• CallManager Overview

VoIP Summary View dashboard provides an overview of a company's VoIP infrastructure. It displays:

• A list of VoIP call managers
• Percentages of registered and rejected phones
• Average packet loss, jitter, latency and MOS for each call manager

Call Manager Overview dashboard highlights detailed statistics of a single call manager instance:

• Numbers and percentages of IP phones grouped by phone status
• Addresses, registration timestamps and states of all registered phones
• Chronological history of registered, unregistered and rejected phone numbers
• Historical charts for packet loss, jitter, latency and MOS

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